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- Graduate Student Orientation 2008
Need Help?
If your computer isn’t working and it is "tagged" (has a black tag with a SOLS serial number) then it is supported by SOLS and should be reported to the SOLS Helpdesk.
Please put in the System ID # (from the tag), and be sure to check that your information (phone and room #) is correct. Include as some detail so we know how best to help you.
If you suspect the problem is with the internet connection, check the UTO status page. Also check here if the problem is with an external service, such as Outlook, Peoplesoft, SIS, etc.
Please see the SOLS IT Policies for information about support of personally–owned equipment and non-ASU owned equipment.
If your problem is with your email, there are only a few things we can do. Turn in a SOLS Helpdesk ticket and we’ll let you know if it is something that can be addressed locally or something that must be done by UTO on the Exchange servers.
There also resources available at the UTO Helpdesk, including a link to submit a help request to UTO.
We can only provide limited support for printers, such as making sure their Ethernet connection is active. Jamming, broken parts, etc must be handled by the vendor. If it is a Dell we can help you with the warranty repair.
Also, a great deal of helpful information is available at the UTO Help Center. Many common questions are answered there.
Here are the files from the Graduate Student Orientation 15 August 2007:
SOLS Computer Lab and
Computer Outline And from 2008: Graduate Student Orientation 2008
Here are maps of the wireless coverage area on the campuses. Choose "Layered PDF Map" and read the legend to see which buildings have coverage and locate hot spots.
We also have a guide to email safety that you can read.